Refund Policy

We offer a 7-day refund if you signed up within the last week and you're unsatisfied. Email [email protected] from the account address.

After 7 days, refunds are at our discretion. We tend to grant them when:

• The Service has been materially unavailable for a long stretch.
• You were charged after cancellation (we'll fix the charge and the bug).

We don't grant refunds for:

• "I forgot to cancel" beyond the first 7 days.
• Quota you didn't use.
• A platform-side change (Instagram, etc.) affecting fetch reliability.

Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer resident in the EU or UK you have 14 days from the day your subscription begins to withdraw without giving a reason.

By starting to use the paid Service within that window — for example, by importing your first reel on a paid tier — you expressly request that we begin performance immediately and acknowledge that you lose the right of withdrawal once performance has fully begun.

If you have not yet used the paid Service, email [email protected] within 14 days for a full refund. This right is in addition to, not instead of, the 7-day window above.

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. You are entitled to a refund, a re-supply, or compensation for any reasonably foreseeable loss or damage caused by a major failure of the Service, and to have a non-major failure remedied within a reasonable time.

If the consumer-protection law of your home jurisdiction grants you broader refund rights than this policy, those rights apply.

Email [email protected] from the email address on your account. Include the order number from your purchase receipt if you have it. We aim to reply within two business days.

You can cancel a subscription at any time from saveplate.app/billing — cancellation takes effect at the end of the current paid period and stops future renewals. Cancelling does not by itself trigger a refund of the current period — see §1 above for that.