Terms of Service

SavePlate turns short recipe videos that you share into structured recipes stored locally on your phone, with optional sync to self-hosted recipe managers (Mealie, Tandoor) you control.

The Service consists of:

• A mobile app (iOS + Android).
• A web dashboard at saveplate.app.
• A marketing site at saveplate.com.
• A backend API + processing workers operated by us.
• An optional home-agent container you can self-host.

You must be 16 or older to use SavePlate. You are responsible for activity on your account; tell us at [email protected] if you suspect it's been compromised. You agree to provide accurate information when signing up and to keep it current.

You agree NOT to:

• Import content you don't have the right to use. SavePlate is for personal cooking notes. The underlying video copyright belongs to its creator — respect it.
• Re-publish, sell, or otherwise commercially exploit content you derived from videos through SavePlate without the creator's permission.
• Attempt to defeat or circumvent the Service's abuse defences, including per-account rate limits and the monthly free-tier cap.
• Use the Service to harass, defraud, or harm any person.
• Use the Service to violate Instagram's, TikTok's, or YouTube's own terms — your relationship with those platforms is yours to manage.
• Submit reels you know contain illegal content.
• Reverse-engineer the Service to build a competing product. You may inspect the home-agent binary (open source) and the mobile app's network behaviour for debugging.

We may suspend or terminate your account for breach of these rules or for activity that endangers the Service or other users.

4.1 Tiers

• Free — a small monthly cap on imports that resets on the 1st of each calendar month. Intended for evaluation.
• Casual — monthly subscription with a monthly import quota.
• Enthusiast — monthly subscription with a larger monthly import quota.
• Power — monthly subscription with the largest monthly import quota.

Current quotas and prices live on saveplate.com/pricing, which is the authoritative source for the number of imports each tier includes.

Quotas may change. We may adjust the import quota, included features, or other tier parameters from time to time. To the maximum extent permitted by law:

• Changes apply prospectively only — we will not reduce the quota you have already paid for in the current billing period.
• For changes that materially reduce the value of a paid tier (e.g. a lower monthly import quota, or removal of an included feature), existing subscribers get at least 30 days' notice by email before the change applies to their next renewal, and you can cancel before then to avoid it (see §4.5 for the matching price-change rule).
• Improvements (a higher quota, new features) may take effect without prior notice.

Where mandatory consumer-protection law in your jurisdiction requires a different process — for example, a longer notice period or an explicit opt-in for adverse changes — that law prevails over this clause to the extent of the conflict.

4.2 Billing

Subscriptions are billed by our Merchant of Record (MoR). The MoR handles tax (GST / VAT / US sales tax), invoicing, and disputes.

4.3 Renewal and cancellation

Subscriptions renew automatically each month unless you cancel.

Cancel any time from the billing portal linked from saveplate.app/billing or by emailing [email protected]. Cancellation takes effect at the end of the current paid period.

4.4 Refunds

We offer a 7-day refund if you signed up within the last week and you're unsatisfied. Email [email protected] from the account address.

After 7 days, refunds are at our discretion. We tend to grant them when:

• The Service has been materially unavailable for a long stretch.
• You were charged after cancellation (we'll fix the charge and the bug).

We don't grant refunds for:

• "I forgot to cancel" beyond the first 7 days.
• Quota you didn't use.
• A platform-side change (Instagram, etc.) affecting fetch reliability.

EU / UK consumers — 14-day right of withdrawal. Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer resident in the EU or UK you have 14 days from the day your subscription begins to withdraw without giving a reason. By starting to use the paid Service within that window — for example, by importing your first reel on a paid tier — you expressly request that we begin performance immediately and acknowledge that you lose the right of withdrawal once performance has fully begun. If you have not yet used the paid Service, email [email protected] within 14 days for a full refund. This right is in addition to, not instead of, the 7-day window above.

Australian consumers — consumer guarantees. Nothing in this section limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. You are entitled to a refund, a re-supply, or compensation for any reasonably foreseeable loss or damage caused by a major failure of the Service, and to have a non-major failure remedied within a reasonable time.

Statutory rights elsewhere. If the consumer-protection law of your home jurisdiction grants you broader refund rights than this section, those rights apply.

4.5 Price changes

We may change subscription pricing. Existing subscribers get at least 30 days' notice before the new price applies to their renewal.

Your recipes belong to you. You grant us a limited, non-exclusive licence to process the video you share for the sole purpose of turning it into a recipe and delivering that recipe back to your device. We do not claim ownership of your imports.

We do not train AI models on your recipes or shared content. We do not licence your content to anyone else.

If you delete your account, we delete the data we hold for it; see the Privacy Policy for retention details. Your local recipe library stays on your device until you remove the app.

We aim for high availability but do not guarantee any specific uptime. The Service may be temporarily unavailable for maintenance, third-party outages, or after security incidents.

We post planned maintenance windows and post-mortem summaries at status.saveplate.com.

SavePlate works with content from Instagram, TikTok, and YouTube Shorts using your own session (or, as a fallback, a server-side fetch). Your use of those platforms is governed by their own terms. SavePlate is not affiliated with, endorsed by, or sponsored by Meta, ByteDance, or Google.

If a platform changes its API or terms in a way that breaks our fetcher, we'll do our best to adapt — but we cannot guarantee every reel will always be importable.

The Service is provided "as is" and "as available." We do not warrant that it will be uninterrupted, error-free, or that every recipe extraction will be accurate.

To the maximum extent permitted by law, we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement). Some jurisdictions don't allow disclaiming implied warranties; in those places this disclaimer applies only to the extent permitted.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of the Service.

Our total liability for direct damages arising from the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. For free-tier users, this is limited to AUD 50.

This section does not limit liability that can't be excluded under the Australian Consumer Law or analogous statutes where you live.

You agree to indemnify us against claims, damages, and costs arising from your breach of these Terms, your misuse of the Service, or your infringement of third-party rights (including copyright on content you import).

Either party may terminate the agreement at any time.

You can terminate by deleting your account in the app or by emailing [email protected]. We can terminate for material breach of these Terms, for activity that endangers the Service or other users, or — with 30 days' notice — for any reason.

On termination:

• Your access to the Service ends.
• Paid time remaining is not refunded except under §4.4.
• We delete the data we hold for the account per the Privacy Policy.

We may update these Terms. Material changes (e.g. a new payment arrangement, a meaningful expansion of what we collect) require 30 days' notice by email. Minor clarifications + typo fixes do not.

These Terms are governed by the laws of Western Australia, Australia. Disputes will be resolved in the courts of Western Australia, except where mandatory consumer-protection laws in your home jurisdiction give you the right to bring a claim locally.

We prefer to resolve issues directly; please email [email protected] before filing a formal claim.

• Entire agreement. These Terms, together with the Privacy Policy, are the whole agreement between you and us about the Service.
• Severability. If a court finds any provision unenforceable, the rest of the Terms keep effect.
• No waiver. Our failure to enforce a provision doesn't waive our right to enforce it later.
• Assignment. You can't transfer your account or the rights under these Terms without our permission. We can transfer these Terms to a successor on notice.

• Legal questions — [email protected]
• Billing — [email protected]
• Security disclosures — [email protected]